Google Play In-App Billing Disclosure
All Reportly Pro upgrades and subscriptions are processed and managed directly via Google Play In-App Billing.
We believe in transparent, straightforward pricing without hidden lock-ins. This document clearly defines what you purchase with Reportly Pro, how trials and billing cycles work, how to cancel anytime, and our refund terms under Google Play and consumer protection laws.
1. What You Are Purchasing: Reportly Pro
Upgrading to Reportly Pro unlocks advanced enterprise field tools for construction management:
- Clean, un-watermarked high-resolution PDF exports with custom company header logos.
- Automatic Cloudflare R2 cloud photo gallery backup and synchronized team media.
- 2D blueprint defect/snag pinning with severity classification.
- Multi-member workspace collaboration and automated Supabase cloud sync.
Pricing & Billing Cycle: Reportly Pro is available as a monthly subscription ($9.99 / month) or an annual subscription ($79.99 / year), billed in advance through your Google Play account.
60-Day Free Trial Terms: We offer an extensive 60-day free trial for new users. This trial only begins when you explicitly press “Get Pro” inside the app and confirm the subscription. You will not be charged during the 60-day trial period.
2. Google Play Subscription Management & Cancellation
Because transactions are processed securely by Google Play In-App Billing, Buzzetric does not store or process your credit card directly. You can manage or cancel your subscription at any time:
- Open the Google Play Store app on your Android device.
- Tap your Profile icon in the top right corner.
- Select Payments & subscriptions → Subscriptions.
- Tap Reportly and choose Cancel subscription.
When cancellation takes effect: Cancellation takes effect at the end of the currently active paid billing cycle (or at the end of the 60-day trial). You retain full access to all Pro features until that date. There are no partial or pro-rata refunds for unused days within an already paid billing period once elapsed.
3. Google's 48-Hour Refund Window & Direct Support
Depending on when your purchase occurred, refunds are handled through two clear channels:
Under Google Play's purchase policies, if it has been less than 48 hours since you made a purchase or subscription charge, you can request an instant refund directly via the Google Play website at play.google.com/store/account/orderhistory.
If more than 48 hours have passed or you have encountered a billing error, technical glitch, or unauthorized transaction, you can request a manual refund review directly from Buzzetric by emailing:
Please include your Google Play Order Number (format: GPA.xxxx-xxxx-xxxx-xxxxx) and your account email.
Response Time Guarantee: We review, investigate, and reply to all refund requests within 48 hours (2 business days).
4. Your Work Stays Safe When Pro Ends
5. Statutory Rights (UK & European Union)
Nothing in this policy limits or diminishes your statutory consumer rights. If you are a resident of the European Union, European Economic Area, or United Kingdom, you are entitled by law to a statutory 14-day cancellation period (right of withdrawal) from the date of initial purchase without providing a reason, in accordance with applicable statutory consumer protection regulations.